The EPLAN GmbH & Co. KG team works continuously to improve the EPLAN software in order to meet the growing demands on EPLAN products. To implement such improvements in a targeted fashion, it is required to have a good understanding of the users' working method.

How does the customer-focused improvement program of EPLAN work, and how can you benefit from participating?

The improvement program for the EPLAN products is activated by default. In the process no personal data are acquired, but only anonymized information about how you use EPLAN and how you configure your software and hardware. The data are sent to the address eplanux.de using the https protocol, and are subsequently evaluated at EPLAN headquarters in Monheim am Rhein, Germany. EPLAN will use insights gained from such information to further improve the user-friendliness and performance of the software in future versions.

How can you terminate your participation in the customer-focused improvement program?

You can terminate your participation in the improvement program by activating the No, don't participate option in the Customer-focused improvement program dialog. You reach the dialog via the following commands: File > Help > Command group Improvement program > Participation.

You can agree to participate at any time again by activating the Yes, participate in the customer-focused improvement program option. Your consent applies only to the started EPLAN product in the current EPLAN version.

Which data are collected?

Information on	Evaluations / benefit
Hardware data (memory, hard disk capacity, processor type, etc.)	Understanding of common hardware configuration
Operating system data (Windows, .Net, Ado, Windows rights, etc.)	Understanding of common operating system configuration
EPLAN installation (product, version, etc.)	Understanding of common EPLAN configuration
Licensed modules	Analysis of collected data concerning existing licensed add-ons
Languages (user interface, help)	Analysis of the EPLAN languages deployed and optimization of the software in terms of country and language-specific special features
User interface configurations (displayed tabs in the ribbon, navigators, etc.)	Understanding of common user interface configurations
Settings in use	Understanding of common EPLAN settings
Working methods (commands, popup menu, drag & drop, etc.)	Understanding of typical use patterns of user interface elements and corresponding optimization of ergonomics
Actions / functions in use	Understanding of EPLAN actions / functions commonly and less frequently used
Characteristics of opened projects (number of pages, number of users, anonymized project ID, etc.)	Understanding of practical customer projects and optimization of the software in terms of their features and characteristics
Performance data	Analysis of computing times of EPLAN functions used in real customer environments
Computers (anonymized as GUID)	Report on collected data within the context of a fixed (anonymized) computer

Generally, the insights gained from the data analysis are to be used to further improve and optimize EPLAN products in the future.

Which data are not collected?

Personal data, customer-specific project data or other potentially confidential information are not collected:

• Name of company, user, computer, IP address, etc. are not collected.
• Contact data, such as e-mail, phone numbers, addresses, etc. are not collected.
• Names of projects, pages, files, directory paths, etc. are not collected.
• Customer, part, macro data, etc. are not collected.
• Text input is not collected.
• Your IP address is neither tracked nor stored by EPLAN.

How often are data sent?

After you exit EPLAN, the collected information of the current EPLAN session will be sent.

Does the program affect my work?

Your work will not be interrupted by additional prompts or messages. If your computer is not connected to the Internet, the collected data will be discarded. The performance of your computer will not be affected.

How is the data protected?

The logging function cannot be manipulated externally; external access to the collected data is not possible.

The collected data cannot be assigned to or associated with the creator of the data by EPLAN GmbH & Co. KG.

The transmitted data are handled confidentially by EPLAN, and are used exclusively for the stated purposes. Any other use is excluded.

The transmitted data are subject to the laws of the Federal Republic of Germany.