Customer-focused improvement program
Eplan works continuously to improve the Eplan solutions in order to meet the growing demands on the Eplan products. In order to carry out these improvements in a targeted manner, it is necessary to understand the working method of users well.
What does my selection mean when I start the program for the first time?
Yes, participate in the customer-focused improvement program:
Select this option to participate in the customer-focused improvement program. When you agree to participate in the improvement program, statistical information is recorded anonymously about how you use Eplan and how you configure your software and hardware. This information is sent to Eplan. Eplan uses the insights gained from this to further improve the user-friendliness and performance of the software in future versions.
No, do not participate:
Select this option if you do not want to participate in the customer-focused improvement program (or no longer).
Note:
You can start or end your participation at any time.
The Customer-focused improvement program dialog is no longer displayed when the program starts the next time. However, you can change the settings at any time in the cloud under My settings. Further information is available Change Privacy.
How does the customer-focused improvement program of Eplan work, and how can you benefit from participating?
The improvement program for the Eplan solutions is activated by default. In the process, no personal data is recorded, only anonymized information about how you use Eplan and how you configure your software and hardware. The data is sent to the address eplanux.de via the https log and later reported at the Eplan headquarters in Monheim am Rhein / Germany. Eplan uses the insights gained from this to further improve the user-friendliness and performance of the software in future versions.
Which data is recorded?
| Information about | Reports / benefits |
|---|---|
| Hardware data (memory, hard disk capacity, processor type, etc.) | Understanding of common hardware configurations |
| Operating system data (Windows, .NET, ADO, Windows rights, etc.) | Understanding of common operating system configurations |
| Eplan installation (product, version, etc.) | Understanding of common Eplan configurations |
| Licensed modules | Analysis of data recorded in relation to the existing scope of licensing |
| Languages (user interface, help) | Analysis of the Eplan languages used and optimization of the software with regard to country- and language-specific special features |
| User interface configurations (displayed tabs in the ribbon, navigators, etc.) | Understanding of common user interface configurations |
| Settings used | Understanding of common Eplan settings |
| Working methods (commands, popup menu, Drag & Drop, etc.) | Understanding of typical usage patterns of user interface elements and corresponding optimization of ergonomics |
| Actions / functions used | Understanding of the Eplan actions / functions used extensively and sparingly |
| Characteristics of opened projects (number of pages, number of users, anonymized project ID, etc.) | Understanding of practical customer projects and optimization of the software with regard to its characteristics and parameters |
| Performance data | Analysis of the computing times of the Eplan functions used in real customer environments |
| Computer (anonymized as GUID) | Report of the data recorded in the context of a fixed (anonymized) computer |
In general, the insights gained from the analysis of the data should be considered in the future further development and optimization of the Eplan products.
Which data is not recorded?
Personal data, customer-specific project data or other potentially confidential information is not recorded.
- Company names, users, computers, IP addresses, etc. are not recorded.
- Contact information such as the e-mail, telephone numbers, addresses, etc. is not recorded.
- Names of projects, pages, files, directory paths, etc. are not recorded.
- Data about a customer, part, macro, etc. is not recorded.
- Text entries are not recorded.
- Your IP address is neither tracked nor stored by Eplan.
How often is the data sent?
After Eplan is ended, the information recorded about the current Eplan session is sent.
Does the program affect your work?
Your work is not interrupted by additional queries or messages. If you do not have a connection to the Internet on your computer, the recorded data will be discarded. The performance of your computer is not affected.
How is the data protected?
The logging function cannot be manipulated externally; external access to the recorded data is not possible.
The transmitted data is handled confidentially by Eplan and used by Eplan exclusively for the stated purposes. Any other use is excluded.
The transmitted data is subject to the laws of the Federal Republic of Germany.
Note:
Participation in the customer-focused improvement program is voluntary. Financial compensation, direct or indirect, is excluded.